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Tuesday, 30 March 2010 00:00

Initially In 2005 SUASANA EDARAN SDN. BHD (SESB) started operation in transportation services providing student buses for Universities . Amongst those are University Putra Malaysia, Serdang and University Pendidikan Sultan Idris, Tanjong Malim. With the excellence testimonial of having served the above moving forward SESB is endeavouring to diversifies it activities to operate Business class Express and inter-city bus services.

On 30th March 2006, SESB has been granted an approval to operate Kuala Lumpur – Seremban– Kuala Lumpur route, by the Lembaga Perlesenan Kenderaan Perdagangan (“LPKP”) and has now becomes one of the prominence transport provided for this route.

Focusing on the opportunities and the tendencies availability within the market, SESB has taken another big step by entering into the highly-competitive Singapore-Kuala Lumpur route effective September 2008 and using a fleet of Double-decker Scania K124EB with a horsepower rating of 420bhp to stay in competative with the big boys. Concurrently SESB also operate Kuala Lumpur- Penang using a fleet of high-deck Scania K114 with horsepower rating of 380bhp.

At SESB, despite of being a new player in this outfit prioritise the customer comes first and the company is always on the lookout to improve customer satisfaction. This has led SESB to inspire her staff to live up to the brand values by first contributing to each individual's growth in the organisation, emphasizing on constant improvement in her product and its delivery systems without forgetting the focus of building social equity.SESB aims to constantly improve, grow and expand on its services and to provide safe, reliable, comfortable, friendly and value-for-money coach service to customers moving forward.

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Mr.
written by Mohd Adha, May 26, 2010

Assalamualaykum wrt.

I must say that your bus services, especially the S'ban-KL route is good as compared to SKS. My only concern for you would be to continue with the good work. SKS has been hopeless throughout the year, and we really don't undertsand how the authorities are still allowing them to operate their bus services. However, there are some issues as below:

Concern:
1. Some bus drivers have the tendency to be on the hand-phone while driving;
2. At times, the bus is full of cigarette smell, although we do not see anyone smoking. This could be due to drivers smoking in an empty bus before picking up passengers;

Suggestions:
1. To have a shade at the Hang Tuah terminal for passengers waiting for SE bus. Currently, we see that there are no shade. It will be worst if it rains. Although it may not be your authority to build shades, however, we hope you could discuss with the terminal operator to provide one;
2. During morning hours at S'ban terminal, allow passengers to fill the bus that is about to leave. Don't let passengers go to another bus that is waiting. This will cause the earlier bus to delay its departure. Only when the earlier bus is full, you let the other passengers to board the next bus.

But generally we feel that your services are good. Even your drivers are quite friendly to passengers. Good work and keep it up.

Wassalam.

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